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Hotel Policy

 

The Management requires the cooperation to the following agreement between guests and the hotel.

1. Check-in Time is 3:00pm

___Early check in is allowed only if it is possible for hotel logistics and operations

Early check in cost

1:00am to 6:00 am: 1 Additional Night

6:45am to 11:00am: USD$60 per person

11:45am to 2:30pm USD$30 per person

2. Check-out Time is 12:30pm to 12:55pm

___ Late checkout is permitted only if the if is possible for hotel logistics and operations otherwise the hotel reserved the right to remove customers belongings if the room needs to be evacuated or charge the fee from the Hold made at check in without any notice.

Late checkout cost

1:00pm to 3:00pm USD$30.00 per person

3:05pm to 6:00pm USD$60.00 per person

6.05pm 1 Additional Night

3. Smoking inside the room it is not allowed

___ A cleaning fee of $250 will be charge if smoking in the room.

4. Smoking in the common area is allowed

___ Only cigars or cigarette any other substance will be considered a violation of this rule and security has the right to remove you from the facility immediately.

5. 24 Hours transportation is provided to the customers every hour starting at 9:30am

6. The last Beach Shuttle pick up is at 4:30pm

7. Complementary food and drinks

___ Are served on our main Restaurant Roam, next to the main pool with the fallowing low season schedule:

Breakfast: 7.30am – 11:30am

Lunch 12:00pm to 2:00pm

Snack 3:00pm to 5:00pm

Dinner 6:00pm to 10:00pm

8. Room rates have a nonrefundable policy after checking in

9. No activity is allowed after 10:30pm In the center pool bar

10. In case of lost items Room Key cost USD$10 Safe key cost USD$100

11. Tips and gratuity are not included in the hotel rate feel free to tip de staff

12. Customer is responsible for damages, lost items in the property an extra consumption generated for the visitors or themselves in our restaurant and Bar

12. Room services is not available.

12. WIFI is free and is open all around the facility as well as in the rooms.

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